Every organization cherishes the prospect of serving delighted customers, but very few understand how to improve customer satisfaction through enhanced operations processes.
I arrived at the venue of the training early – it was a demo for a prospective client. There was a delay in the availability of the training room, so I hung out on the corridor with the participants that I had never met before. We started making small talk and getting to know each other better.
While one generation of workers (Gen X) often brag about their long and hectic working hours, Gen Y and Z workers often complain about the excessive demands of work that limit their “life”.
I have always been fascinated by Peter Drucker famous remark that “culture eats strategy for breakfast”. It is a powerful statement that is pregnant with meaning and with huge implications for organizational success.
These are the three amazing areas that we explore in this month’s edition of the Be Better Newsletter - 1) Why Leadership Development is Important; 2) Why we should all teach our children Financial Literacy; and 3) How you can build the capacity of Line managers to create Key Performance Indica..
Have you observed that even with all the time available to carry out some simple tasks, you are not just able to do so, and you keep procrastinating and slacking on achieving some of your goals?
If there is one thing that emotionally intelligent people are good at - it is understanding their personalities and the personalities that people around them have and using this understanding to create winning relationships that translate to sustainable success.