Dec 10, 24

Handling Irate Customers

Exceptional customer service is a key element of thriving organizations. Yet, even with the best systems and protocols in place, there are moments when customers become irate. These situations can be challenging for service teams, often requiring a careful balance of empathy, patience, and profes..

Nov 27, 24

How to Structure an Impactful Presentation

One of the skills that sets professionals apart in their organizations is their ability to speak confidently in public conveying their ideas, plans, proposals and expectations to inspire, educate, inform and persuade others.

Nov 12, 24

Frameworks in Performance Planning

In order for organizational leaders, human resources managers and line managers to develop and implement effective systems for performance management, they need to have a thorough understanding of the various frameworks and tools used by strategy and performance practitioners in strategy and perf..

Nov 08, 24

Teach Kids Insurance

Children enjoy their superhero stories and fantasies in movies, cartoons and comics, and it is critical to introduce them to the real-life superhero powers of Insurance. Insurance as well know plays a critical role in any economy, but for some reason, our insurance sector is still not where it sh..

Oct 10, 24

The Performance Management Process

Many organizations often fail to achieve their objective of driving organizational performance because they focus too narrowly on appraisals and performance decisions. Critical stages like performance contracting, development planning, ongoing performance monitoring, and feedback are frequently o..

Aug 11, 21

Chinedu is no longer just a “Form-Picker”

Chinedu is the Head of Relationship Management at Marula Pensions and his greatest challenge has been in getting his team members to ...

Aug 11, 21

Principles of Effective Writing to Change Your Organization

You will no doubt agree that writing skills are perhaps the most sought-after and scarce professional skills in the workplace today. In our knowledge economy, professionals need to be able ...

Aug 11, 21

Decision Making During Tough Times

The lockdown has had an immeasurable impact on our lives, work, businesses and communities. It has also made it even more difficult for us to make what seemed like simple decisions - when to go out? what to do when we are outside?

Aug 11, 21

Frame your Way to Better Decisions

What makes a decision a good one or a bad one, and what does it really takes to make better decisions? Decision making depend on the many different ways of looking at a situation (frames). In reality, we all have different frames when we are faced with a situation, so how do we use frames to imp..

Aug 04, 21

Understanding Financial Statements

Financial statements tell the story of your business and by analyzing your financial statements a savvy finance professional can understand how your business makes money, your risks, sources of concern, as well as the right strategies to address deep-rooted business problems. Learn the essentials..