Dec 10, 24

Handling Irate Customers

Exceptional customer service is a key element of thriving organizations. Yet, even with the best systems and protocols in place, there are moments when customers become irate. These situations can be challenging for service teams, often requiring a careful balance of empathy, patience, and profes..

Dec 04, 24

A Different View on Success

Many individuals and organizations hold a traditional view of success, seeing it as a destination to be reached, defined by material wealth, and limited to individual achievements.

Nov 30, 24

Teach Kids Self Awareness

The dream of every parent and educator is that their children and students grow up to be responsible and successful members of society, contributing in a unique way to enriching humanity and their community. This isn’t going to happen if parents and educators do not pay attention to the fundame..

Nov 27, 24

How to Structure an Impactful Presentation

One of the skills that sets professionals apart in their organizations is their ability to speak confidently in public conveying their ideas, plans, proposals and expectations to inspire, educate, inform and persuade others.

Nov 22, 24

Teach Kids How to Be Better

Success is not just about having a great job, being rich or being popular. Real success is about more important things that your children need to start learning from as early as possible. Success also doesn’t happen overnight; it requires a deliberate effort of practicing certain behaviours fro..

Nov 19, 24

How to Make Your Culture Work

Organizations often invest in a rigorous process of strategic analysis, strategy development and strategy implementation, but still end up struggling to get the results that they want

Nov 15, 24

Teach Kids Entreprenuership

As parents, educators and leaders in society, we all know that the entrepreneurial spirit is one of the biggest drivers of success of any society, and that in our developing societies, we haven’t done enough in sparking and sustaining that entrepreneurial spirit. This is why from as early as po..

Nov 12, 24

Frameworks in Performance Planning

In order for organizational leaders, human resources managers and line managers to develop and implement effective systems for performance management, they need to have a thorough understanding of the various frameworks and tools used by strategy and performance practitioners in strategy and perf..

Nov 08, 24

Teach Kids Insurance

Children enjoy their superhero stories and fantasies in movies, cartoons and comics, and it is critical to introduce them to the real-life superhero powers of Insurance. Insurance as well know plays a critical role in any economy, but for some reason, our insurance sector is still not where it sh..

Nov 08, 24

Growing your Influence with Linkedln

As the saying goes, “your network determines your networth”. Organizations, leaders, managers and professionals can significantly improve their professional and organizational success by building and sustaining effective networks.