Every organization cherishes the prospect of serving delighted customers, but very few understand how to improve customer satisfaction through enhanced operations processes.
Public speaking and presentation skills represent the most sought-after skills in the workplace today. Many people struggle in this area with a negative impact on their careers and organizations.
Mentoring is about giving direction through teaching, guidance and support to other people who want to build the same capabilities or achieve the same goal as you.
As the workplace has evolved from “bosses” in the 1960s and 70s; to “supervisors” in the 1980s and 1990s; “line managers” in the 2000s and you wouldn’t believe this - “coaches” in the last few years, it is critical that organizational leaders prepare adequately for the coaching ..
While one generation of workers (Gen X) often brag about their long and hectic working hours, Gen Y and Z workers often complain about the excessive demands of work that limit their “life”.