Many organizations invest heavily in developing strategies but still fail to achieve meaningful results. One major reason is that they fall into classic strategy traps that weaken the entire process and make it difficult to get desired results. From outsourcing strategy development without intern..
Many organizations struggle to execute their strategies effectively not because the strategies themselves are flawed, but because they fail to involve the people who are expected to implement them. When employees are not involved in the strategy process, they often feel disconnected, resulting in..
This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.