Oct 15, 24

Sustaining the Impact of Training

Unfortunately, many people have a warped sense of what the purpose of employee training and what it is meant to achieve. Some invest in training to tick a box and comply with regulatory or board expectations, others fancy as a nice perk for employees who have been productive, and of course, there..

Sep 22, 21

The Governing Forces of Service Delivery

We all agree that building a culture of service in any organization is easily the most potent strategic focus that any organization can have. It guarantees you a never-ending pipeline of opportunities from existing and prospective customers that will keep the cash machine ringing all year round, ..

Aug 11, 21

Principles of Effective Writing to Change Your Organization

You will no doubt agree that writing skills are perhaps the most sought-after and scarce professional skills in the workplace today. In our knowledge economy, professionals need to be able ...

Aug 04, 21

Understanding Financial Statements

Financial statements tell the story of your business and by analyzing your financial statements a savvy finance professional can understand how your business makes money, your risks, sources of concern, as well as the right strategies to address deep-rooted business problems. Learn the essentials..

Dec 10, 19

Elena’s Team gets a Spark of Creativity

The Operations department at Vista Bank struggled throughout 2019 to improve their processes and ensure that they delivered world class back and middle-office support to the bank.

Nov 26, 19

Ekanem Puts the Service Profit Chain to Work

In the last couple of years since the Securities and Exchange Commission (SEC) reduced the minimum subscription amount for mutual funds to N5,000 there has been increased competition in the industry, and Axiom Capital was steadily losing its grip as the market leader.

Nov 19, 19

Kemi Finds the Value of Leadership

When faced with falling market share due to better products, marketing and operations from competitors, Horizon HMO decides to deal with the root-cause of under-performance: leadership behaviour.

Jul 17, 19

Implementing a Sales Process, by Omagbitse Barrow

For your selling efforts to yield sustainable results and move from being a “game of numbers” i.e. speak to xxx prospects and achieve yy sales, you must imbibe the discipline of having a sales process – a sales process consists of the various methodical steps that you and your ..

Jun 27, 19

The Triangle of Career Success, by Omagbitse Barrow

One of the reasons why people working in organizations fail to achieve their performance benchmarks and add value the way they should is that most people are square pegs desperately trying to fit into round holes. In fact, some will argue that this phenomenon of “square pegs in round holes�..