Many organizations struggle to achieve long-term, sustainable success because they focus too narrowly on financial outcomes. When strategy and performance are measured only by profit, other critical areas such as customer satisfaction, internal processes, and employee development are overlooked. ..
While one generation of workers (Gen X) often brag about their long and hectic working hours, Gen Y and Z workers often complain about the excessive demands of work that limit their “life”.
“This Balanced Score Card thing is not working. We have invested so much and now the software keeps hanging and we cannot even finish our damned performance appraisals” snaps a very irritated Uche Okafor, the Chief Financial Officer (CFO) at KG Industries, a. leading indigenous manufacturer i..