Jul 01, 21
How Do You Create the Perfect Service Strategy?
This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.
Jun 29, 21
Workshop on Managing Customer Experience
Every organization cherishes the prospect of serving delighted customers, but very few understand how to improve customer satisfaction through enhanced operations processes.
Jun 29, 21
Audience Analysis
I arrived at the venue of the training early – it was a demo for a prospective client. There was a delay in the availability of the training room, so I hung out on the corridor with the participants that I had never met before. We started making small talk and getting to know each other be..
Jun 22, 21
Public Speaking Principles 103
We will conclude our three-week long introduction to my top ten principles of public speaking and presentation skills today.
Jun 17, 21
Managing Employee Careers
If you want to set your organization on the path to greatness, then you should consider the following key actions in managing your employees’ careers:
Jun 16, 21
Public Speaking Principles 102
Last week we explored the first four of my top ten principles of effective presentations and public speaking. Today, I share there more..
Jun 15, 21
How to Get Your Employees' Buy-In
What is the best way for leaders and managers to sufficiently “sell†changes and propositions to their team members?
Jun 08, 21
Public Speaking Principles 101
Our podcast series continues this week as we take a deep dive into my top ten foundational principles for effective public speaking and presentations.