Organizations thrive on the goodwill and patronage of their Customers. Your Sales and Customer Service Professionals are an important part of ensuring that your business survives. Beyond the technical skills of product knowledge and professional selling or customer service techniques, what we find is that most customer-facing staff require a healthy dose of motivation and skills to create positive influence. Our Bee Better Sales & Customer Service Workshops focus on not only the technical requirements of salesmanship and customer service, but deal with the issues of motivation and influence that conventional sales programmes typically ignore.

Line Managers are stepping out of their traditional roles of managing the technical areas of a business to being more involved in leading teams and being responsible for managing important aspects of the employee life-cycle. Gone are the days when HR professionals handled recruitment, discipline, career management and most aspects of reward and performance management. More and more line managers are taking responsibility for these important tasks. The question is – Are they prepared, and do they have the right attitude towards these new roles? Our Bee Better Line Manager Programmes are focused on important aspects of the employee life-cycle and are designed to help your line managers develop the skills required to effectively manage the “Line”.

Effective Communication Skills and an ability to create a real connection with the people you influence are perhaps the most impactful yet scarce skills among professionals today. Great leaders have distinguished themselves by the quality and impact of their writings, and speeches. Communication skills are important across every field of human endeavour. Of particular interest in our time is the power of effective listening, considered by far the most empowering act of authentic leadership. Our Bee Better workshops on Effective Communication, Public Speaking and Business Writing will help your organization and its leaders create the right impact and positive influence required to WIN.

Gaps in our Formal Education System continue to produce workers that are ill-prepared for the challenges of the workplace. Schools teach students what to think and not “how to think”. Forward thinking organizations and individuals are releasing the thinking and creative juices of their employees through our John C Maxwell personal development and Bee Better Personal Development Workshops that focus on practical tools for success in our increasingly knowledge-driven economy and workplace.

Research done in leading business schools around the world, and made popular by writers such as Daniel Goleman and John Maxwell suggest that Emotional intelligence or EQ accounts for more than 80% of our success as individuals. Our Emotional intelligence Programmes includes two of John Maxwell‟s Corporate Training Curriculum and our Bee Better Workshop on Demonstrating Teamwork. Organizations have traditionally focused on building the technical skills (IQ) of their employees, but have now come to realize that investments in EQ will yield even better and more sustainable results.

Organizations that want to succeed into the future have learned that the true measure of success is not limited to current results alone, but indeed to long-term sustainability. Leadership behaviours and qualities are required to create the sustainable successes that we require in our business and personal lives. Our John C Maxwell and Bee Better Leadership Workshops focus on time-tested principles and practices that will lift the lid on leadership in your organization.